Aberlea Inc
MORTLAKE, VIC40 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
83%
17%
Feeling safe
100%
Follow-up on concerns
33%
67%
Food quality
17%
67%
17%
Having a voice
83%
17%
How the home operates
33%
67%
Independence supported
33%
58%
Staff are caring
67%
33%
Staff competence
33%
67%
Things explained clearly
33%
50%
17%
Treated with respect
75%
25%
Total care minutes221 mins (target: 211)
Target
Registered nurse care minutes49 mins (target: 43)
Target
This facility delivers 221 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
2.0 (avg: 1.2)Below average
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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