Albury Wodonga Health Residential Care Program
BEECHWORTH, VICGovernment15 beds
4.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q4 2024
4.0Q1 2025
4.0Q2 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
71%
29%
Feeling at home
71%
29%
Feeling safe
71%
29%
Follow-up on concerns
57%
14%
29%
Food quality
43%
29%
14%
14%
Having a voice
86%
14%
How the home operates
57%
29%
14%
Independence supported
71%
29%
Staff are caring
71%
29%
Staff competence
86%
14%
Things explained clearly
57%
29%
14%
Treated with respect
86%
14%
Total care minutes288 mins (target: 215)
Target
Registered nurse care minutes163 mins (target: 44)
Target
This facility delivers 288 minutes of hands-on care per resident per day. The government requires a minimum of 215 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
3.0 (avg: 1.2)Below average
AvgAvg
Use of restrictive practices
100.0 (avg: 24.4)Below average
AvgAvg
Falls
26.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
79.0 (avg: 37.6)Below average
AvgAvg