Arcare Castlemaine
MCKENZIE HILL, VICFor-Profit93 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
61%
33%
Feeling at home
72%
22%
Feeling safe
94%
Follow-up on concerns
44%
50%
Food quality
17%
56%
22%
Having a voice
89%
11%
How the home operates
28%
56%
17%
Independence supported
33%
56%
11%
Staff are caring
61%
39%
Staff competence
17%
78%
Things explained clearly
17%
61%
22%
Treated with respect
56%
44%
Total care minutes206 mins (target: 212)
Target
Registered nurse care minutes44 mins (target: 43)
Target
This facility delivers 206 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
16.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
34.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
1.0 (avg: 12.3)Better than most
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