Aurrum Healesville
HEALESVILLE, VICFor-Profit120 beds
3.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 2.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating declining4.0Q2 2024
4.0Q3 2024
4.0Q4 2024
3.0Q1 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
64%
36%
Feeling at home
50%
29%
21%
Feeling safe
79%
21%
Follow-up on concerns
36%
43%
21%
Food quality
29%
43%
29%
Having a voice
36%
29%
36%
How the home operates
21%
71%
Independence supported
64%
14%
14%
Staff are caring
64%
36%
Staff competence
36%
64%
Things explained clearly
21%
57%
14%
Treated with respect
64%
36%
Total care minutes209 mins (target: 212)
Target
Registered nurse care minutes35 mins (target: 42)
Target
This facility delivers 209 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Unplanned weight loss
12.0 (avg: 5.8)Below average
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Falls
38.0 (avg: 31.5)Below average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
46.0 (avg: 37.6)Below average
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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