Avonlea
NHILL, VICNot-for-Profit36 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
58%
42%
Feeling at home
50%
42%
Feeling safe
92%
Follow-up on concerns
50%
42%
Food quality
17%
75%
Having a voice
42%
50%
How the home operates
17%
83%
Independence supported
67%
33%
Staff are caring
67%
33%
Staff competence
58%
33%
Things explained clearly
33%
67%
Treated with respect
58%
42%
Total care minutes202 mins (target: 213)
Target
Registered nurse care minutes67 mins (target: 44)
Target
This facility delivers 202 minutes of hands-on care per resident per day. The government requires a minimum of 213 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
28.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
31.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
59.0 (avg: 37.6)Below average
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Antipsychotic medication use
3.0 (avg: 12.3)Better than most
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