Banfields Aged Care
COWES, VICFor-Profit98 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q4 2024
4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
79%
21%
Feeling at home
43%
43%
14%
Feeling safe
86%
14%
Follow-up on concerns
57%
29%
Food quality
21%
50%
29%
Having a voice
100%
How the home operates
57%
36%
Independence supported
100%
Staff are caring
64%
36%
Staff competence
64%
36%
Things explained clearly
71%
21%
Treated with respect
71%
29%
Total care minutes170 mins (target: 194)
Target
Registered nurse care minutes39 mins (target: 40)
Target
This facility delivers 170 minutes of hands-on care per resident per day. The government requires a minimum of 194 minutes, including 40 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
15.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
13.0 (avg: 5.8)Below average
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Falls
32.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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