Baptcare Heritage Manor Community
MORWELL, VIC96 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
74%
16%
11%
Feeling at home
68%
11%
16%
Feeling safe
79%
16%
Follow-up on concerns
68%
21%
Food quality
32%
26%
32%
11%
Having a voice
95%
How the home operates
58%
21%
21%
Independence supported
84%
11%
Staff are caring
68%
16%
16%
Staff competence
68%
16%
16%
Things explained clearly
68%
16%
11%
Treated with respect
74%
11%
16%
Total care minutes225 mins (target: 212)
Target
Registered nurse care minutes47 mins (target: 43)
Target
This facility delivers 225 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
16.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
61.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
52.0 (avg: 37.6)Below average
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Antipsychotic medication use
2.0 (avg: 12.3)Better than most
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