Baptcare - St Hilary's Community

MORWELL, VIC51 beds
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Dementia
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
3.0

Care minutes and staffing levels

Quality Measures(22% of rating)
3.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

3 compliance issues on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating stable
4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

62%
15%
23%

Feeling at home

54%
31%
15%

Feeling safe

85%

Follow-up on concerns

54%
15%
31%

Food quality

15%
54%
23%

Having a voice

77%
15%

How the home operates

62%
31%

Independence supported

69%
15%
15%

Staff are caring

69%
23%

Staff competence

62%
38%

Things explained clearly

38%
38%
15%

Treated with respect

85%
Total care minutes213 mins (target: 205)
Target
Registered nurse care minutes45 mins (target: 41)
Target
Met both targets

This facility delivers 213 minutes of hands-on care per resident per day. The government requires a minimum of 205 minutes, including 41 minutes delivered by registered nurses.

Care minutes trend

Q1 2024Q2 2024Q3 2024Q4 2024Q1 2025Q2 2025Q3 2025Q4 2025
Pressure injuries
1.0 (avg: 1.2)Better than most
Avg
Use of restrictive practices
10.0 (avg: 24.4)Better than most
Avg
Unplanned weight loss
8.0 (avg: 5.8)About average
Avg
Falls
34.0 (avg: 31.5)About average
Avg
Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
Avg
Antipsychotic medication use
9.0 (avg: 12.3)About average
Avg