Bill Newton VC Gardens
DUBBO, NSW60 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
62%
38%
Feeling at home
85%
15%
Feeling safe
85%
Follow-up on concerns
77%
23%
Food quality
31%
54%
15%
Having a voice
100%
How the home operates
69%
23%
Independence supported
69%
31%
Staff are caring
77%
15%
Staff competence
46%
46%
Things explained clearly
100%
Treated with respect
69%
23%
Total care minutes222 mins (target: 217)
Target
Registered nurse care minutes49 mins (target: 44)
Target
This facility delivers 222 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
26.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
35.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
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Antipsychotic medication use
23.0 (avg: 12.3)Below average
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