Blue Hills Manor
PRESTONS, NSWNot-for-Profit67 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
79%
14%
Feeling at home
79%
14%
Feeling safe
100%
Follow-up on concerns
79%
21%
Food quality
14%
36%
50%
Having a voice
100%
How the home operates
36%
50%
14%
Independence supported
93%
Staff are caring
71%
29%
Staff competence
43%
57%
Things explained clearly
79%
14%
Treated with respect
71%
29%
Total care minutes204 mins (target: 217)
Target
Registered nurse care minutes50 mins (target: 44)
Target
This facility delivers 204 minutes of hands-on care per resident per day. The government requires a minimum of 217 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
6.0 (avg: 24.4)Better than most
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
35.0 (avg: 31.5)About average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
47.0 (avg: 37.6)Below average
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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