BlueCross Glengowrie
GLENROY, VICFor-Profit90 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q3 2023
3.0Q4 2023
3.0Q1 2024
4.0Q2 2024
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
36%
43%
14%
Feeling at home
29%
14%
36%
21%
Feeling safe
50%
29%
14%
Follow-up on concerns
21%
43%
21%
14%
Food quality
21%
50%
21%
Having a voice
43%
29%
21%
How the home operates
21%
57%
14%
Independence supported
36%
36%
21%
Staff are caring
50%
43%
Staff competence
14%
50%
36%
Things explained clearly
29%
21%
36%
14%
Treated with respect
64%
36%
Total care minutes
Data not available
Registered nurse care minutes
Did not meet care minute targetsData not available
This facility delivers N/A minutes of hands-on care per resident per day. The government requires a minimum of N/A minutes, including N/A minutes delivered by registered nurses.
Care minutes trend