Bolton Clarke Avonlea
MENTONE, VICNot-for-Profit70 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
43%
Feeling at home
71%
14%
Feeling safe
86%
14%
Follow-up on concerns
64%
21%
14%
Food quality
36%
29%
29%
Having a voice
93%
How the home operates
50%
29%
21%
Independence supported
79%
21%
Staff are caring
79%
14%
Staff competence
64%
29%
Things explained clearly
57%
14%
21%
Treated with respect
71%
29%
Total care minutes207 mins (target: 216)
Target
Registered nurse care minutes43 mins (target: 43)
Target
This facility delivers 207 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 43 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
9.0 (avg: 5.8)Below average
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Falls
33.0 (avg: 31.5)About average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
10.0 (avg: 12.3)About average
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