Bolton Clarke Cazna Gardens
SUNNYBANK HILLS, QLDNot-for-Profit132 beds
4.0
Experience 3.0Compliance 5.0Staffing 4.0Quality 3.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
27%
53%
20%
Feeling at home
27%
27%
33%
13%
Feeling safe
53%
47%
Follow-up on concerns
27%
47%
27%
Food quality
20%
40%
33%
Having a voice
60%
40%
How the home operates
27%
33%
33%
Independence supported
60%
40%
Staff are caring
47%
47%
Staff competence
20%
67%
13%
Things explained clearly
40%
33%
27%
Treated with respect
40%
40%
20%
Total care minutes217 mins (target: 214)
Target
Registered nurse care minutes52 mins (target: 43)
Target
This facility delivers 217 minutes of hands-on care per resident per day. The government requires a minimum of 214 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
12.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
30.0 (avg: 31.5)About average
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Major injury from a fall
5.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
44.0 (avg: 37.6)Below average
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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