Bolton Clarke Coastal Waters (PKA - Coastal Waters Aged Care)
WORROWING HEIGHTS, NSWNot-for-Profit126 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
82%
14%
Feeling at home
77%
18%
Feeling safe
86%
Follow-up on concerns
73%
14%
Food quality
41%
36%
18%
Having a voice
82%
How the home operates
64%
23%
Independence supported
64%
18%
14%
Staff are caring
73%
14%
14%
Staff competence
59%
23%
18%
Things explained clearly
68%
14%
Treated with respect
82%
14%
Total care minutes230 mins (target: 212)
Target
Registered nurse care minutes48 mins (target: 43)
Target
This facility delivers 230 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
4.0 (avg: 24.4)Better than most
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
29.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
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Antipsychotic medication use
19.0 (avg: 12.3)Below average
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