Bolton Clarke Heritage Lodge
MURWILLUMBAH, NSWNot-for-Profit115 beds
4.0
Experience 4.0Compliance 4.0Staffing 2.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
60%
35%
Feeling at home
80%
20%
Feeling safe
90%
10%
Follow-up on concerns
55%
25%
15%
Food quality
35%
50%
15%
Having a voice
95%
How the home operates
55%
35%
10%
Independence supported
75%
20%
Staff are caring
75%
25%
Staff competence
65%
30%
Things explained clearly
55%
30%
10%
Treated with respect
70%
30%
Total care minutes194 mins (target: 216)
Target
Registered nurse care minutes42 mins (target: 44)
Target
This facility delivers 194 minutes of hands-on care per resident per day. The government requires a minimum of 216 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
1.0 (avg: 24.4)Better than most
AvgAvg
Unplanned weight loss
1.0 (avg: 5.8)Better than most
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Falls
20.0 (avg: 31.5)Better than most
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
21.0 (avg: 37.6)Better than most
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Antipsychotic medication use
6.0 (avg: 12.3)Better than most
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