Bolton Clarke Highwood Court
BURWOOD, VICNot-for-Profit79 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
57%
43%
Feeling at home
43%
57%
Feeling safe
64%
36%
Follow-up on concerns
29%
57%
14%
Food quality
29%
43%
29%
Having a voice
71%
29%
How the home operates
29%
71%
Independence supported
50%
50%
Staff are caring
57%
43%
Staff competence
36%
64%
Things explained clearly
36%
29%
36%
Treated with respect
57%
43%
Total care minutes196 mins (target: 207)
Target
Registered nurse care minutes41 mins (target: 42)
Target
This facility delivers 196 minutes of hands-on care per resident per day. The government requires a minimum of 207 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
15.0 (avg: 5.8)Below average
AvgAvg
Falls
34.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
16.0 (avg: 12.3)About average
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