Bolton Clarke Medina Manor
THORNBURY, VICNot-for-Profit44 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
3.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
36%
36%
27%
Feeling at home
45%
18%
27%
Feeling safe
64%
27%
Follow-up on concerns
55%
27%
18%
Food quality
45%
27%
27%
Having a voice
18%
27%
45%
How the home operates
27%
55%
18%
Independence supported
27%
45%
27%
Staff are caring
55%
36%
Staff competence
36%
45%
18%
Things explained clearly
36%
55%
Treated with respect
45%
27%
27%
Total care minutes242 mins (target: 240)
Target
Registered nurse care minutes49 mins (target: 48)
Target
This facility delivers 242 minutes of hands-on care per resident per day. The government requires a minimum of 240 minutes, including 48 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
78.0 (avg: 24.4)Below average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
28.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
59.0 (avg: 12.3)Below average
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