Bolton Clarke Willandra
MARRICKVILLE, NSWNot-for-Profit62 beds
4.0
Experience 5.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
8 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
92%
Feeling at home
92%
Feeling safe
92%
Follow-up on concerns
77%
15%
Food quality
77%
23%
Having a voice
100%
How the home operates
77%
23%
Independence supported
100%
Staff are caring
85%
15%
Staff competence
77%
23%
Things explained clearly
85%
15%
Treated with respect
85%
15%
Total care minutes229 mins (target: 219)
Target
Registered nurse care minutes50 mins (target: 43)
Target
This facility delivers 229 minutes of hands-on care per resident per day. The government requires a minimum of 219 minutes, including 43 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
25.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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