Bolton Clarke Winders Lodge
BANORA POINT, NSWNot-for-Profit40 beds
4.0
Experience 5.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
100%
Feeling at home
100%
Feeling safe
92%
Follow-up on concerns
92%
Food quality
33%
42%
25%
Having a voice
92%
How the home operates
92%
Independence supported
100%
Staff are caring
100%
Staff competence
83%
Things explained clearly
92%
Treated with respect
92%
Total care minutes210 mins (target: 211)
Target
Registered nurse care minutes52 mins (target: 43)
Target
This facility delivers 210 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
5.0 (avg: 24.4)Better than most
AvgAvg
Falls
49.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
8.0 (avg: 2.3)Below average
AvgAvg
Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
8.0 (avg: 12.3)About average
AvgAvg