Borella House
ALBURY, NSW66 beds
5.0
Experience 5.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
93%
Feeling at home
93%
Feeling safe
100%
Follow-up on concerns
86%
14%
Food quality
57%
43%
Having a voice
86%
14%
How the home operates
93%
Independence supported
100%
Staff are caring
79%
21%
Staff competence
43%
57%
Things explained clearly
71%
21%
Treated with respect
86%
14%
Total care minutes190 mins (target: 198)
Target
Registered nurse care minutes41 mins (target: 41)
Target
This facility delivers 190 minutes of hands-on care per resident per day. The government requires a minimum of 198 minutes, including 41 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
13.0 (avg: 24.4)About average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
31.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
45.0 (avg: 37.6)Below average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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