Bupa Ballarat
DELACOMBE, VICFor-Profit144 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
30 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
100%
Feeling at home
69%
31%
Feeling safe
94%
Follow-up on concerns
12%
62%
25%
Food quality
50%
38%
Having a voice
88%
12%
How the home operates
81%
12%
Independence supported
50%
44%
Staff are caring
69%
31%
Staff competence
12%
56%
31%
Things explained clearly
19%
56%
25%
Treated with respect
88%
12%
Total care minutes197 mins (target: 203)
Target
Registered nurse care minutes42 mins (target: 41)
Target
This facility delivers 197 minutes of hands-on care per resident per day. The government requires a minimum of 203 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
12.0 (avg: 24.4)About average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
34.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
28.0 (avg: 37.6)Better than most
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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