Bupa Banora Point
BANORA POINT, NSWFor-Profit103 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 2.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
55%
35%
10%
Feeling at home
70%
15%
10%
Feeling safe
85%
15%
Follow-up on concerns
50%
35%
10%
Food quality
50%
35%
10%
Having a voice
90%
How the home operates
40%
45%
15%
Independence supported
90%
Staff are caring
80%
10%
10%
Staff competence
60%
35%
Things explained clearly
50%
30%
20%
Treated with respect
85%
10%
Total care minutes205 mins (target: 234)
Target
Registered nurse care minutes44 mins (target: 47)
Target
This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 234 minutes, including 47 minutes delivered by registered nurses.
Use of restrictive practices
36.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
38.0 (avg: 31.5)Below average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
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Antipsychotic medication use
16.0 (avg: 12.3)About average
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