Bupa Bateau Bay
BATEAU BAY, NSWFor-Profit101 beds
3.0
Experience 3.0Compliance 4.0Staffing 2.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
60%
27%
13%
Feeling at home
53%
20%
27%
Feeling safe
87%
13%
Follow-up on concerns
67%
13%
20%
Food quality
40%
20%
33%
Having a voice
60%
33%
How the home operates
47%
40%
13%
Independence supported
60%
20%
20%
Staff are caring
80%
20%
Staff competence
40%
47%
13%
Things explained clearly
53%
27%
13%
Treated with respect
80%
13%
Total care minutes215 mins (target: 211)
Target
Registered nurse care minutes42 mins (target: 43)
Target
This facility delivers 215 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
29.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
34.0 (avg: 31.5)About average
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Major injury from a fall
3.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
36.0 (avg: 37.6)About average
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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