Bupa Greensborough
GREENSBOROUGH, VICFor-Profit90 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
30 compliance issues, 1 regulatory decision on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
56%
38%
Feeling at home
50%
44%
Feeling safe
62%
31%
Follow-up on concerns
50%
44%
Food quality
31%
25%
44%
Having a voice
88%
How the home operates
38%
56%
Independence supported
56%
38%
Staff are caring
69%
25%
Staff competence
44%
44%
12%
Things explained clearly
50%
31%
19%
Treated with respect
62%
31%
Total care minutes223 mins (target: 221)
Target
Registered nurse care minutes47 mins (target: 45)
Target
This facility delivers 223 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
42.0 (avg: 24.4)Below average
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Unplanned weight loss
1.0 (avg: 5.8)Better than most
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Falls
43.0 (avg: 31.5)Below average
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Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
22.0 (avg: 12.3)Below average
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