Bupa North Rocks
NORTH ROCKS, NSWFor-Profit124 beds
4.0
Experience 4.0Compliance 5.0Staffing 2.0Quality 4.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
30 compliance issues, 2 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
76%
24%
Feeling at home
90%
Feeling safe
86%
10%
Follow-up on concerns
71%
29%
Food quality
24%
57%
19%
Having a voice
86%
14%
How the home operates
57%
43%
Independence supported
95%
Staff are caring
86%
14%
Staff competence
52%
48%
Things explained clearly
76%
24%
Treated with respect
86%
14%
Total care minutes226 mins (target: 227)
Target
Registered nurse care minutes48 mins (target: 45)
Target
This facility delivers 226 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 45 minutes delivered by registered nurses.
Use of restrictive practices
46.0 (avg: 24.4)Below average
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Unplanned weight loss
3.0 (avg: 5.8)Better than most
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Falls
25.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
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Antipsychotic medication use
8.0 (avg: 12.3)About average
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