Bupa Queens Park
WAVERLEY, NSWFor-Profit74 beds
4.0
Experience 4.0Compliance 4.0Staffing 2.0Quality 5.0
DementiaTerminal illnessCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
30 compliance issues, 2 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
64%
36%
Feeling at home
79%
14%
Feeling safe
86%
14%
Follow-up on concerns
43%
36%
21%
Food quality
21%
36%
36%
Having a voice
100%
How the home operates
50%
36%
14%
Independence supported
100%
Staff are caring
100%
Staff competence
57%
29%
14%
Things explained clearly
57%
21%
21%
Treated with respect
79%
21%
Total care minutes220 mins (target: 221)
Target
Registered nurse care minutes44 mins (target: 45)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
8.0 (avg: 24.4)Better than most
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
30.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
41.0 (avg: 37.6)About average
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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