Bupa Windsor
WINDSOR, VICFor-Profit41 beds
4.0
Experience 5.0Compliance 5.0Staffing 4.0Quality 3.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
5.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
30 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
92%
Feeling at home
92%
Feeling safe
92%
Follow-up on concerns
92%
Food quality
58%
25%
Having a voice
100%
How the home operates
75%
25%
Independence supported
92%
Staff are caring
92%
Staff competence
67%
25%
Things explained clearly
92%
Treated with respect
92%
Total care minutes202 mins (target: 193)
Target
Registered nurse care minutes49 mins (target: 40)
Target
This facility delivers 202 minutes of hands-on care per resident per day. The government requires a minimum of 193 minutes, including 40 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
60.0 (avg: 24.4)Below average
AvgAvg
Falls
35.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
8.0 (avg: 12.3)About average
AvgAvg