Catholic Healthcare Jemalong Residential Village
FORBES, NSWNot-for-Profit130 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
80%
20%
Feeling at home
67%
27%
Feeling safe
60%
33%
Follow-up on concerns
53%
40%
Food quality
27%
47%
27%
Having a voice
93%
How the home operates
47%
53%
Independence supported
73%
27%
Staff are caring
73%
27%
Staff competence
47%
53%
Things explained clearly
47%
53%
Treated with respect
73%
27%
Total care minutes207 mins (target: 212)
Target
Registered nurse care minutes47 mins (target: 43)
Target
This facility delivers 207 minutes of hands-on care per resident per day. The government requires a minimum of 212 minutes, including 43 minutes delivered by registered nurses.
Use of restrictive practices
14.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
3.0 (avg: 5.8)Better than most
AvgAvg
Falls
31.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
11.0 (avg: 12.3)About average
AvgAvg