Catholic Healthcare St Francis Aged Care
GRAFTON, NSWNot-for-Profit48 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
86%
14%
Feeling at home
86%
14%
Feeling safe
93%
Follow-up on concerns
64%
36%
Food quality
36%
64%
Having a voice
79%
21%
How the home operates
71%
21%
Independence supported
64%
36%
Staff are caring
79%
21%
Staff competence
57%
43%
Things explained clearly
57%
43%
Treated with respect
71%
29%
Total care minutes192 mins (target: 201)
Target
Registered nurse care minutes43 mins (target: 42)
Target
This facility delivers 192 minutes of hands-on care per resident per day. The government requires a minimum of 201 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
2.0 (avg: 24.4)Better than most
AvgAvg
Falls
28.0 (avg: 31.5)About average
AvgAvg
Polypharmacy (5+ medications)
47.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
6.0 (avg: 12.3)Better than most
AvgAvg