Catholic Healthcare St Joseph's Aged Care
COFFS HARBOUR, NSWNot-for-Profit112 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 2.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
2.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
75%
12%
Feeling at home
75%
12%
Feeling safe
88%
Follow-up on concerns
56%
25%
12%
Food quality
19%
44%
25%
12%
Having a voice
94%
How the home operates
62%
19%
12%
Independence supported
81%
12%
Staff are caring
75%
12%
12%
Staff competence
62%
19%
19%
Things explained clearly
75%
19%
Treated with respect
69%
12%
12%
Total care minutes222 mins (target: 214)
Target
Registered nurse care minutes48 mins (target: 44)
Target
This facility delivers 222 minutes of hands-on care per resident per day. The government requires a minimum of 214 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
18.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
31.0 (avg: 31.5)About average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
37.0 (avg: 37.6)About average
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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