Charla Lodge
BORDERTOWN, SAGovernment43 beds
5.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 4.0
Overall Rating
5.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
50%
42%
Feeling at home
67%
25%
Feeling safe
83%
17%
Follow-up on concerns
58%
25%
17%
Food quality
25%
58%
Having a voice
75%
17%
How the home operates
58%
33%
Independence supported
75%
17%
Staff are caring
75%
25%
Staff competence
33%
50%
17%
Things explained clearly
83%
Treated with respect
83%
17%
Total care minutes212 mins (target: 199)
Target
Registered nurse care minutes59 mins (target: 40)
Target
This facility delivers 212 minutes of hands-on care per resident per day. The government requires a minimum of 199 minutes, including 40 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
10.0 (avg: 24.4)Better than most
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
42.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
32.0 (avg: 37.6)About average
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Antipsychotic medication use
5.0 (avg: 12.3)Better than most
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