Cheltenham House Aged Care Facility
BEECROFT, NSWFor-Profit72 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
88%
12%
Feeling at home
75%
25%
Feeling safe
88%
12%
Follow-up on concerns
62%
38%
Food quality
50%
38%
12%
Having a voice
100%
How the home operates
50%
50%
Independence supported
62%
38%
Staff are caring
75%
25%
Staff competence
62%
25%
12%
Things explained clearly
88%
12%
Treated with respect
62%
38%
Total care minutes197 mins (target: 196)
Target
Registered nurse care minutes42 mins (target: 41)
Target
This facility delivers 197 minutes of hands-on care per resident per day. The government requires a minimum of 196 minutes, including 41 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
22.0 (avg: 24.4)About average
AvgAvg
Falls
28.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
AvgAvg
Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
12.0 (avg: 12.3)About average
AvgAvg