Craigcare Plumpton Villa
GLENROY, VICFor-Profit126 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
33%
40%
20%
Feeling at home
20%
47%
27%
Feeling safe
67%
27%
Follow-up on concerns
47%
40%
Food quality
13%
27%
40%
20%
Having a voice
67%
27%
How the home operates
27%
40%
33%
Independence supported
47%
27%
20%
Staff are caring
33%
40%
20%
Staff competence
27%
40%
33%
Things explained clearly
13%
53%
20%
13%
Treated with respect
33%
40%
27%
Total care minutes211 mins (target: 227)
Target
Registered nurse care minutes45 mins (target: 45)
Target
This facility delivers 211 minutes of hands-on care per resident per day. The government requires a minimum of 227 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
18.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
39.0 (avg: 31.5)Below average
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Polypharmacy (5+ medications)
26.0 (avg: 37.6)Better than most
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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