Cumberland Manor
NORTH SUNSHINE, VICFor-Profit74 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
92%
Feeling at home
77%
15%
Feeling safe
85%
Follow-up on concerns
69%
23%
Food quality
38%
46%
15%
Having a voice
92%
How the home operates
54%
31%
15%
Independence supported
69%
31%
Staff are caring
62%
31%
Staff competence
46%
38%
15%
Things explained clearly
54%
38%
Treated with respect
62%
38%
Total care minutes213 mins (target: 225)
Target
Registered nurse care minutes51 mins (target: 44)
Target
This facility delivers 213 minutes of hands-on care per resident per day. The government requires a minimum of 225 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Unplanned weight loss
6.0 (avg: 5.8)About average
AvgAvg
Falls
32.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
60.0 (avg: 37.6)Below average
AvgAvg
Antipsychotic medication use
25.0 (avg: 12.3)Below average
AvgAvg