Eldercare Trowbridge House
PAYNEHAM SOUTH, SANot-for-Profit64 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
DementiaCaters for cultural, spiritual or ethical food requirementsTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
2 compliance issues on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
40%
40%
20%
Feeling at home
27%
60%
13%
Feeling safe
53%
27%
20%
Follow-up on concerns
40%
33%
20%
Food quality
27%
33%
33%
Having a voice
20%
47%
13%
20%
How the home operates
33%
40%
27%
Independence supported
53%
33%
Staff are caring
40%
53%
Staff competence
20%
53%
27%
Things explained clearly
33%
40%
13%
13%
Treated with respect
40%
33%
20%
Total care minutes224 mins (target: 218)
Target
Registered nurse care minutes50 mins (target: 44)
Target
This facility delivers 224 minutes of hands-on care per resident per day. The government requires a minimum of 218 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
21.0 (avg: 24.4)About average
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Unplanned weight loss
6.0 (avg: 5.8)About average
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Falls
37.0 (avg: 31.5)Below average
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Major injury from a fall
4.0 (avg: 2.3)Below average
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Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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