Estia Health Bentleigh
BENTLEIGH, VICFor-Profit45 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
69%
31%
Feeling at home
85%
15%
Feeling safe
85%
15%
Follow-up on concerns
62%
38%
Food quality
15%
77%
Having a voice
85%
15%
How the home operates
46%
54%
Independence supported
69%
31%
Staff are caring
62%
38%
Staff competence
46%
54%
Things explained clearly
69%
31%
Treated with respect
69%
31%
Total care minutes247 mins (target: 230)
Target
Registered nurse care minutes49 mins (target: 46)
Target
This facility delivers 247 minutes of hands-on care per resident per day. The government requires a minimum of 230 minutes, including 46 minutes delivered by registered nurses.
Care minutes trend
Falls
36.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
AvgAvg