Estia Health Coolaroo
COOLAROO, VICFor-Profit60 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 5.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
5.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
54%
46%
Feeling at home
46%
46%
Feeling safe
62%
23%
15%
Follow-up on concerns
38%
46%
15%
Food quality
23%
62%
15%
Having a voice
69%
31%
How the home operates
38%
54%
Independence supported
38%
31%
23%
Staff are caring
38%
54%
Staff competence
38%
62%
Things explained clearly
46%
38%
15%
Treated with respect
46%
38%
15%
Total care minutes235 mins (target: 224)
Target
Registered nurse care minutes46 mins (target: 44)
Target
This facility delivers 235 minutes of hands-on care per resident per day. The government requires a minimum of 224 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Unplanned weight loss
6.0 (avg: 5.8)About average
AvgAvg
Falls
26.0 (avg: 31.5)Better than most
AvgAvg
Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
5.0 (avg: 12.3)Better than most
AvgAvg