Estia Health Keysborough
KEYSBOROUGH, VICFor-Profit62 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
46%
46%
Feeling at home
31%
46%
23%
Feeling safe
46%
46%
Follow-up on concerns
69%
23%
Food quality
31%
46%
15%
Having a voice
23%
38%
31%
How the home operates
31%
46%
23%
Independence supported
15%
62%
15%
Staff are caring
77%
15%
Staff competence
38%
54%
Things explained clearly
31%
54%
15%
Treated with respect
46%
38%
15%
Total care minutes241 mins (target: 221)
Target
Registered nurse care minutes51 mins (target: 44)
Target
This facility delivers 241 minutes of hands-on care per resident per day. The government requires a minimum of 221 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
2.0 (avg: 24.4)Better than most
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Unplanned weight loss
7.0 (avg: 5.8)About average
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Falls
24.0 (avg: 31.5)Better than most
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Polypharmacy (5+ medications)
31.0 (avg: 37.6)About average
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Antipsychotic medication use
11.0 (avg: 12.3)About average
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