Fitzgerald Memorial Aged Care Facility Limited

WINDSOR, NSW48 beds
Experience 4.0Compliance 5.0Staffing 5.0Quality 5.0
Dementia
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Overall Rating

Government quality rating

Source: AIHW Quarterly Star Ratings Extract

Rating Breakdown

Residents' Experience(33% of rating)
4.0

How residents experience daily life

Compliance(22% of rating)
5.0

Meeting aged care quality standards

Staffing(22% of rating)
5.0

Care minutes and staffing levels

Quality Measures(22% of rating)
5.0

Health and safety outcomes

Compliance History

CompliantNo compliance actions on record

4 regulatory decisions on record. View full details on My Aged Care

The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.

Rating Trend

Rating improving
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
5.0Q1 2026

Based on resident interviews conducted in 2025

Always Most of the time Some of the time Never

Care needs being met

62%
38%

Feeling at home

77%
15%

Feeling safe

92%

Follow-up on concerns

62%
31%

Food quality

54%
31%
15%

Having a voice

62%
23%
15%

How the home operates

62%
31%

Independence supported

69%
23%

Staff are caring

85%
15%

Staff competence

69%
23%

Things explained clearly

69%
15%
15%

Treated with respect

69%
31%
Total care minutes228 mins (target: 184)
Target
Registered nurse care minutes44 mins (target: 38)
Target
Met both targets

This facility delivers 228 minutes of hands-on care per resident per day. The government requires a minimum of 184 minutes, including 38 minutes delivered by registered nurses.

Use of restrictive practices
4.0 (avg: 24.4)Better than most
Avg
Unplanned weight loss
7.0 (avg: 5.8)About average
Avg
Falls
30.0 (avg: 31.5)About average
Avg
Major injury from a fall
2.0 (avg: 2.3)About average
Avg
Polypharmacy (5+ medications)
22.0 (avg: 37.6)Better than most
Avg
Antipsychotic medication use
6.0 (avg: 12.3)Better than most
Avg