Garrawarra Centre
WATERFALL, NSWGovernment120 beds
4.0
Experience 3.0Compliance 4.0Staffing 5.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
47%
20%
27%
Feeling at home
47%
27%
20%
Feeling safe
60%
13%
27%
Follow-up on concerns
47%
33%
20%
Food quality
20%
40%
27%
13%
Having a voice
73%
20%
How the home operates
67%
27%
Independence supported
73%
13%
Staff are caring
60%
27%
13%
Staff competence
47%
27%
27%
Things explained clearly
33%
47%
13%
Treated with respect
53%
20%
27%
Total care minutes288 mins (target: 232)
Target
Registered nurse care minutes73 mins (target: 47)
Target
This facility delivers 288 minutes of hands-on care per resident per day. The government requires a minimum of 232 minutes, including 47 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
83.0 (avg: 24.4)Below average
AvgAvg
Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
34.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
15.0 (avg: 37.6)Better than most
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Antipsychotic medication use
20.0 (avg: 12.3)Below average
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