Glengollan Village
FERNTREE GULLY, VIC90 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q1 2025
3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
71%
24%
Feeling at home
59%
35%
Feeling safe
82%
12%
Follow-up on concerns
24%
59%
18%
Food quality
24%
65%
12%
Having a voice
53%
41%
How the home operates
47%
47%
Independence supported
41%
47%
12%
Staff are caring
88%
12%
Staff competence
47%
41%
12%
Things explained clearly
35%
35%
29%
Treated with respect
71%
24%
Total care minutes214 mins (target: 211)
Target
Registered nurse care minutes43 mins (target: 42)
Target
This facility delivers 214 minutes of hands-on care per resident per day. The government requires a minimum of 211 minutes, including 42 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
40.0 (avg: 24.4)Below average
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Unplanned weight loss
5.0 (avg: 5.8)About average
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Falls
36.0 (avg: 31.5)About average
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
33.0 (avg: 37.6)About average
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Antipsychotic medication use
13.0 (avg: 12.3)About average
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