Greenhill Manor
FIGTREE, NSWFor-Profit98 beds
4.0
Experience 4.0Compliance 4.0Staffing 3.0Quality 3.0
DementiaCaters for cultural, spiritual or ethical food requirements
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
3.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
72%
17%
Feeling at home
72%
17%
Feeling safe
67%
11%
17%
Follow-up on concerns
61%
17%
22%
Food quality
33%
22%
33%
11%
Having a voice
72%
17%
11%
How the home operates
56%
33%
11%
Independence supported
72%
11%
11%
Staff are caring
61%
33%
Staff competence
61%
28%
11%
Things explained clearly
72%
11%
11%
Treated with respect
78%
22%
Total care minutes204 mins (target: 218)
Target
Registered nurse care minutes39 mins (target: 44)
Target
This facility delivers 204 minutes of hands-on care per resident per day. The government requires a minimum of 218 minutes, including 44 minutes delivered by registered nurses.
Use of restrictive practices
22.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
4.0 (avg: 5.8)Better than most
AvgAvg
Falls
28.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
3.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
30.0 (avg: 37.6)About average
AvgAvg
Antipsychotic medication use
19.0 (avg: 12.3)Below average
AvgAvg