Groves House
CARDIFF HEIGHTS, NSWNot-for-Profit60 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
46%
38%
15%
Feeling at home
69%
15%
Feeling safe
85%
15%
Follow-up on concerns
46%
23%
15%
15%
Food quality
15%
31%
23%
31%
Having a voice
54%
15%
31%
How the home operates
46%
23%
31%
Independence supported
54%
15%
23%
Staff are caring
62%
15%
23%
Staff competence
46%
31%
23%
Things explained clearly
38%
31%
23%
Treated with respect
62%
31%
Total care minutes226 mins (target: 222)
Target
Registered nurse care minutes45 mins (target: 45)
Target
This facility delivers 226 minutes of hands-on care per resident per day. The government requires a minimum of 222 minutes, including 45 minutes delivered by registered nurses.
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
20.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
1.0 (avg: 5.8)Better than most
AvgAvg
Falls
37.0 (avg: 31.5)Below average
AvgAvg
Major injury from a fall
2.0 (avg: 2.3)About average
AvgAvg
Polypharmacy (5+ medications)
27.0 (avg: 37.6)Better than most
AvgAvg
Antipsychotic medication use
5.0 (avg: 12.3)Better than most
AvgAvg