HammondCare - The Glens
CAULFIELD, VICNot-for-Profit69 beds
4.0
Experience 3.0Compliance 5.0Staffing 3.0Quality 3.0
Dementia
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
3.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
46%
38%
15%
Feeling at home
54%
23%
23%
Feeling safe
62%
38%
Follow-up on concerns
23%
38%
38%
Food quality
38%
15%
38%
Having a voice
31%
38%
31%
How the home operates
38%
54%
Independence supported
38%
31%
23%
Staff are caring
54%
38%
Staff competence
46%
38%
15%
Things explained clearly
46%
31%
15%
Treated with respect
38%
54%
Total care minutes238 mins (target: 225)
Target
Registered nurse care minutes46 mins (target: 45)
Target
This facility delivers 238 minutes of hands-on care per resident per day. The government requires a minimum of 225 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
AvgAvg
Use of restrictive practices
66.0 (avg: 24.4)Below average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
35.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
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Antipsychotic medication use
9.0 (avg: 12.3)About average
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