Harbourside Lodge
PORTLAND, VICGovernment30 beds
4.0
Experience 4.0Compliance 5.0Staffing 4.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
4.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
83%
17%
Feeling safe
100%
Follow-up on concerns
58%
42%
Food quality
17%
50%
33%
Having a voice
58%
42%
How the home operates
58%
42%
Independence supported
42%
50%
Staff are caring
83%
17%
Staff competence
42%
58%
Things explained clearly
50%
33%
17%
Treated with respect
83%
17%
Total care minutes220 mins (target: 218)
Target
Registered nurse care minutes58 mins (target: 44)
Target
This facility delivers 220 minutes of hands-on care per resident per day. The government requires a minimum of 218 minutes, including 44 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
36.0 (avg: 24.4)Below average
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
33.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
25.0 (avg: 37.6)Better than most
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Antipsychotic medication use
14.0 (avg: 12.3)About average
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