Helping Hand Aged Care - Lealholme Port Pirie
PORT PIRIE, SANot-for-Profit104 beds
3.0
Experience 3.0Compliance 4.0Staffing 3.0Quality 3.0
Overall Rating
3.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
4.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
44%
39%
17%
Feeling at home
44%
39%
11%
Feeling safe
61%
22%
17%
Follow-up on concerns
33%
56%
11%
Food quality
33%
39%
22%
Having a voice
39%
39%
11%
11%
How the home operates
33%
44%
22%
Independence supported
28%
56%
11%
Staff are caring
50%
44%
Staff competence
39%
33%
28%
Things explained clearly
33%
28%
33%
Treated with respect
67%
22%
11%
Total care minutes211 mins (target: 206)
Target
Registered nurse care minutes43 mins (target: 42)
Target
This facility delivers 211 minutes of hands-on care per resident per day. The government requires a minimum of 206 minutes, including 42 minutes delivered by registered nurses.
Use of restrictive practices
27.0 (avg: 24.4)About average
AvgAvg
Unplanned weight loss
8.0 (avg: 5.8)About average
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Falls
35.0 (avg: 31.5)About average
AvgAvg
Major injury from a fall
1.0 (avg: 2.3)Better than most
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Polypharmacy (5+ medications)
35.0 (avg: 37.6)About average
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