Hillside at Figtree
FIGTREE, NSWFor-Profit86 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 4.0
Terminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
3 regulatory decisions on record. View full details on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
53%
41%
Feeling at home
76%
18%
Feeling safe
82%
18%
Follow-up on concerns
88%
Food quality
24%
41%
29%
Having a voice
94%
How the home operates
24%
65%
12%
Independence supported
82%
18%
Staff are caring
76%
24%
Staff competence
41%
47%
12%
Things explained clearly
65%
18%
12%
Treated with respect
59%
41%
Total care minutes185 mins (target: 195)
Target
Registered nurse care minutes40 mins (target: 40)
Target
This facility delivers 185 minutes of hands-on care per resident per day. The government requires a minimum of 195 minutes, including 40 minutes delivered by registered nurses.
Use of restrictive practices
5.0 (avg: 24.4)Better than most
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Falls
26.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
34.0 (avg: 37.6)About average
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Antipsychotic medication use
7.0 (avg: 12.3)About average
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