Hope Aged Care Sunshine
SUNSHINE WEST, VICFor-Profit65 beds
4.0
Experience 4.0Compliance 5.0Staffing 3.0Quality 3.0
DementiaTerminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
3.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving3.0Q2 2025
4.0Q3 2025
4.0Q4 2025
4.0Q1 2026
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
77%
23%
Feeling at home
92%
Feeling safe
69%
31%
Follow-up on concerns
54%
46%
Food quality
46%
46%
Having a voice
85%
15%
How the home operates
46%
54%
Independence supported
38%
62%
Staff are caring
92%
Staff competence
23%
77%
Things explained clearly
15%
69%
15%
Treated with respect
85%
15%
Total care minutes215 mins (target: 225)
Target
Registered nurse care minutes52 mins (target: 45)
Target
This facility delivers 215 minutes of hands-on care per resident per day. The government requires a minimum of 225 minutes, including 45 minutes delivered by registered nurses.
Care minutes trend
Use of restrictive practices
34.0 (avg: 24.4)Below average
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Unplanned weight loss
14.0 (avg: 5.8)Below average
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Falls
26.0 (avg: 31.5)Better than most
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Major injury from a fall
2.0 (avg: 2.3)About average
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Polypharmacy (5+ medications)
39.0 (avg: 37.6)About average
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