Jacaranda House Hostel
BAIRNSDALE, VICGovernment41 beds
4.0
Experience 3.0Compliance 5.0Staffing 2.0Quality 4.0
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
3.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
2.0Care minutes and staffing levels
Quality Measures(22% of rating)
4.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record.
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating stable4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
4.0Q4 2025
Based on resident interviews conducted in 2024
Always Most of the time Some of the time Never
Care needs being met
62%
23%
15%
Feeling at home
54%
31%
15%
Feeling safe
77%
15%
Follow-up on concerns
77%
15%
Food quality
15%
31%
38%
15%
Having a voice
77%
15%
How the home operates
46%
38%
15%
Independence supported
77%
15%
Staff are caring
46%
54%
Staff competence
38%
38%
23%
Things explained clearly
54%
23%
15%
Treated with respect
69%
23%
Total care minutes205 mins (target: 204)
Target
Registered nurse care minutes40 mins (target: 41)
Target
This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 204 minutes, including 41 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
7.0 (avg: 24.4)Better than most
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Falls
36.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
17.0 (avg: 12.3)Below average
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