Jacaranda Lodge
NYAH WEST, VICGovernment30 beds
4.0
Experience 4.0Compliance 5.0Staffing 5.0Quality 3.0
Terminal illness
Overall Rating
4.0
Government quality rating
Source: AIHW Quarterly Star Ratings Extract
Rating Breakdown
Residents' Experience(33% of rating)
4.0How residents experience daily life
Compliance(22% of rating)
5.0Meeting aged care quality standards
Staffing(22% of rating)
5.0Care minutes and staffing levels
Quality Measures(22% of rating)
3.0Health and safety outcomes
Compliance History
CompliantNo compliance actions on record
No active compliance issues on record. View on My Aged Care
The Australian Government rates aged care homes on a 1–5 star scale across four categories: Residents' Experience (33%), Compliance (22%), Staffing (22%), and Quality Measures (22%). Ratings are updated quarterly using data from quality assessments, staffing reports, and resident experience surveys.
Rating Trend
Rating improving4.0Q1 2025
4.0Q2 2025
4.0Q3 2025
5.0Q4 2025
Based on resident interviews conducted in 2025
Always Most of the time Some of the time Never
Care needs being met
75%
25%
Feeling at home
75%
Feeling safe
92%
Follow-up on concerns
50%
50%
Food quality
25%
58%
17%
Having a voice
83%
17%
How the home operates
42%
58%
Independence supported
83%
Staff are caring
67%
33%
Staff competence
50%
50%
Things explained clearly
92%
Treated with respect
58%
42%
Total care minutes205 mins (target: 185)
Target
Registered nurse care minutes52 mins (target: 38)
Target
This facility delivers 205 minutes of hands-on care per resident per day. The government requires a minimum of 185 minutes, including 38 minutes delivered by registered nurses.
Care minutes trend
Pressure injuries
1.0 (avg: 1.2)Better than most
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Use of restrictive practices
8.0 (avg: 24.4)Better than most
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Unplanned weight loss
4.0 (avg: 5.8)Better than most
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Falls
34.0 (avg: 31.5)About average
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Polypharmacy (5+ medications)
38.0 (avg: 37.6)About average
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Antipsychotic medication use
38.0 (avg: 12.3)Below average
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